William G. James

102 W Alvin Ct.

Appleton City, Missouri 64724




Download Resume (.doc)



I am seeking a position where I can use my problem-solving, logic and communications skills to the advantage of my employer.

Work Experience:

01/2002 – Present: IBM, Boulder, CO – Developer/Windows Admin/Probe Tech

§    My primary function is to develop, deploy and maintain automated remote monitoring solutions for web sites and Internet applications.  Monitoring solutions include EPP and TMTP/ITCAM as well as  custom solutions, running under both Windows and Linux.  I also created and maintain several internal support tools for the group, including:

§      Availably monitoring and alerting for 400 remote monitoring stations.

§      Automated recovery of remote monitoring stations.

§      Remote password maintenance.

§      Automated security and patch management (Windows Security Updates).

§      Other tools for automating repetitive task and management reporting.

§  I am the admin for multiple internal Windows web servers and web master for an internal web site used by group technicians.  This web site makes extensive use of backend DB2 and Access databases and both server side and client side scripting to provide dynamic content.

§  Team technical focal for Windows systems.

§  For the first 2 years of this time period I was a Contractor through Ciber, Inc.  Since        August, 2006, I have performed this job as a full time remote employee working from my home in Appleton City, MO.

12/2000 - 01/2002: Ciber/IBM, Boulder, CO - Computer Operator

§    In this position I monitored Internet and Email servers and web applications.  When a server or application was reported down by the monitoring equipment or help desk, I verified the problem using various troubleshooting techniques.  If a problem existed, I paged out the required support team, reported the problem to management, created the trouble ticket and continued to monitor and expedite timely recovery from the outage.  In some cases I also performed the 2nd level support, remotely or physically restarting the server or application.  I also created several internal applications used to make monitoring and problem determination more efficient.

07/1997 - 12/2000: The James Agency, Longmont, CO - Insurance Agent

§    This multiple-line insurance agency was owned by my spouse.  I joined the agency to increase revenue and profitability, and that goal was accomplished through implementation of various telemarketing and mailing programs, along with training personnel in Customer Oriented business procedures.  I created several customized computer programs to improve efficiency, and performed the functions of network administrator for the LAN.

10/1985 - 07/1987: KB-Denver, CO - Sales and Marketing Manager

§    Responsible for all Sales and Marketing Management functions, a 5 person Customer Service department, and Advertising.  I traveled extensively working with our national and international manufacturer’s representatives.  Sales increased by 50% during the 2 years I was with KB-Denver.

01/1979 - 10/1985: PPS, Inc, Lenexa, KS - Sales Manager

§    I started with PPS as Account Manager, then managed that department, then was Sales Manager for the last 2 years.  During my employment this company increased in size 5 fold. As Sales Manager I expanded the sales coverage to the entire US.  I created a Designer’s Guide for their product that proved to be an excellent sales tool.


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(Since Apr 14th, 2002)